Online service

Online service

Online service

Our online service is called This is provided by a company called Preventx.

Our online services are available to all Newcastle postcode residents and includes free home STI testing. You can order at home test kits online and these will be sent to your home in discreet packaging.

Home STI testing kits are available to Newcastle postcode residents, regardless of gender or sexual preference.

For all ages, if you need advice or want to discuss your testing needs before ordering, please call Reception on 0191 229 2999 and book a telephone appointment.

If you live in any other county, please contact your local sexual health clinic or search online for local testing services.

Please follow this link to register for the service. Once you have registered, you will have an account where you can log in and order a kit. You will be asked some questions to determine the best tests for you.

If you are experiencing any issues ordering a kit, please call Preventx on 0333 344 4462 or email

When creating your account, please make sure you register with the correct details such as name, date of birth and address – otherwise we may have difficulty contacting you or performing an ID check if we need to speak with you about your results.

Once ordered, the kit will be delivered by Royal Mail and posted through your letterbox. It will be in discrete packaging.

Before ordering, you will be asked some questions to determine the best tests for you.

The kit will contain all the equipment and instructions you need. The equipment will vary depending on what infections you are testing for, and where you need to take the sample from.

  • Urine collection container for someone with a penis, or swab for someone who has a vagina
  • May also contain swabs for rectum and throat samples
  • May contain a finger prick blood test

If you need more information about taking the samples, please watch the instructional videos here: About Self-Sampling — SH.UK

Once you have done your tests, put it in the postbox and it will be sent back to the testing lab. Please make sure you fill out all required information such as the date you took the samples, otherwise the lab may not be able to process your tests.

Updates on my kit

For updates on the progress of your testing kit, please log in to your account

You will be able to see when your kit has arrived at the lab, and if it is in the process of being tested.

You will be texted telling you that you can log in to view your results once the processing is complete. Please make sure you keep your mobile number and email address up to date on your account if these change before you receive the results of your test.

If you have any infections or results which we need to speak to you about, our Health Advisors will contact you. Calls will come from our sexual health clinic number, or a withheld number. We may then need to call you after you have finished any treatment to follow up.