Sexual Health Services 4 Newcastle
New Croft House, Market St,
Newcastle upon Tyne
NE1 6ND
Landline: 08005003019
If you are a healthcare professional that requires advice or would like to refer a patient, please email: Sexualhealth.4newcastle@nhs.net
| Monday 8:30AM – 5:00PM |
Pre-booked appointments: 8:30AM – 4:00PM |
| LGBTQI+ Clinic: 3:00PM – 7:00PM (last appointment 6:30pm) |
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| Tuesday 8:30AM – 5:00PM |
Pre-booked appointments: 8:30AM – 4:00PM |
| Walk-in – Attend between 9am – 12pm | |
| Wednesday 8:30AM – 6:00PM |
Pre-booked appointments: 8:30AM – 5:00PM |
| Young People’s Clinic (Under 18s): 3:30PM – 5:30PM |
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| Thursday 11:00AM – 5:00PM |
Walk-in – Attend between 11:00AM – 1:00PM |
| Pre-booked appointments – 11:00AM – 5:00PM | |
| Friday 8:30AM – 5:00PM |
Pre-booked appointments |
| Saturday 9:00AM – 12:00PM |
Pre-booked appointments: 9:00AM – 10:00AM |
| Young People’s Clinic (under 25s): 10:00AM – 12:00AM |
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| Sunday | Closed |
Our opening hours over the Christmas and New Year period are as below:
Saturday 23rd December – 09:00-12:00 (young persons clinic 10:00-12:00)
Monday 25th and Tuesday 26th December – closed
Wednesday 27th, Thursday 28th, and Friday 29th December – Walk-in service 09:00–13:00 (no admittance thereafter), closed at 17:00
Saturday 30th December and Monday 1st January 2024 – closed
Tuesday 2nd January 2024 – Walk-in service 09:00–13:00 (no admittance thereafter), closed at 17:00
Online services are available if you have no symptoms or mild symptoms of a sexually transmitted infection (STI). Online services can be accessed here
If you have symptoms of a sexually transmitted infection or require complex emergency contraception (such as a coil fitting) please call us on 0191 229 2999 between 08:30 and 10:30 daily. Your details will be taken, and a clinician will either speak to you or call you back the same day to discuss your problem, provide advice, signpost to other services, or offer you an emergency appointment.
We only have a limited number of emergency slots each day available to see acute/emergency patients, and if they are all taken for that day, you will need to call back again the next day to try again.
If we are unable to offer you an emergency appointment, you are able to use any sexual health clinic in neighbouring areas. The nearest clinics to Newcastle are North Tyneside, Northumberland and Gateshead but patients are able to use any sexual health clinic they choose.
When the clinic is shut, patients are advised if they think they may have had an exposure to HIV to visit the accident and emergency department for PEP (Post Exposure Prophylaxis – specialist medication to reduce the risk of infection). Information on where to go for emergency contraception can be found here: https://www.nhs.uk/conditions/contraception/emergency-contraception/
Please contact us using the online form below.
Fields with (*) are required.
Please contact us via this website without disclosing confidential information.
Solutions 4 Health has been contracted to run the service by Newcastle City Council, with online provision available via Preventx. Solutions 4 Health is a trusted provider of NHS services and aligns itself very closely with NHS values and ethos.
We offer free, kind, and confidential help with anything related to your sexual health, including advice, tests, treatment, and birth control. We keep everything you share confidential and won’t judge you. Our doors are open to everyone, no matter your age, gender, or who you love. You don’t have to visit a regular doctor first – you can schedule an appointment whenever it works for you. We’re here to help, no strings attached!
No, we offer sexual health services, treatment for STIs and contraception (including condoms) through agreements with the NHS and Newcastle City Council. This means that all our services are completely free for you.
You can learn about sexually transmitted infections, birth control, pregnancy, and relationships by exploring our website at www.SexualHealthServices4Newcastle.co.uk
You can also get help in these ways:
Confidentiality is important to the running of any sexual health service. There are strict laws about using, sharing, disclosing, storing, and transferring patient-identifiable information. This means any personal information you provide us with will be held in the strictest confidence. Computerised information about our patients is coded, and staff can only access patient-identifiable information if needed for treatment and care. You have the right to get a copy of the information that is held about you.
We keep everything about your visit here private. That means we won’t share it with people like your parents, teachers, family, doctor, or social worker unless you say it’s okay.
Sometimes, if there’s a safety concern that comes up during a review, we might need to tell your GP or a specialist. This helps make sure things are done the best way possible based on what we’ve learned from past experiences. We would not share any information about you without first telling you who we need to share it with and why (for safety reasons) it needs to be shared.
The sexual health team for Newcastle has transferred over from the NHS to the new service provider and will continue to deliver gold-standard sexual health services. We offer sexual health services through agreements with the NHS and Newcastle City Council.
In addition to doctors and nurses, our STI Screening and Treatment Service has health advisors and health promotion workers. They can assist you with concerns and provide extra information you might want.
You’ll usually meet with a doctor or nurse when you visit the clinic. They’ll start by looking at the information you provided on your registration form, so try to be as detailed as possible.
After that, they might ask you some personal questions. These can include things like why you came to the clinic, any health issues or symptoms you’re having, details about your recent sexual partners, and what kind of sex you’ve had.
Your clinician may also give you a physical examination if needed and suggest any necessary tests. Sometimes, they might recommend you see a health advisor. This is normal in certain situations:
Health advisors can also help you inform your partner(s) if they might be at risk of an infection and encourage them to get tested and treated.
It’s super important to answer these questions honestly because the tests or treatment you receive depend on your answers. If you’re not sure why they’re asking certain questions, don’t hesitate to ask your doctor, nurse, or health advisor to explain. They’re there to help and make sure you get the right care!
We usually don’t tell your regular doctor (GP) about your visit unless they send us a letter to formally refer you.
Sometimes, if there’s a safety concern that comes up during a review, we might need to tell your GP or a specialist. This helps make sure things are done the best way possible based on what we’ve learned from past experiences. We would not share any information about you without first telling you who we need to share it with and why (for safety reasons) it needs to be shared.
If you’re under 16, your parent(s) might have access to your NHS Patient Online record. This is called “proxy access.” If you want to know who can see your record and what they can see, just talk to your GP. They can explain it to you.
We believe that young people need to be equipped with the knowledge and skills to develop sexual behavior that is safe and enjoyable for them and their sexual partners. Part of being safe is being in supportive relationships.
When they are healthy, relationships help us to thrive. As well as helping us enjoy the good times, they see us through the bad times too, holding us like a safety net when we’re at risk of falling.
Dating and new relationships should be exciting. We offer the following tips that might help you to build on the excitement and develop a healthy relationship with your partner.
Communication – it’s pretty obvious, but communication is really important in building healthy relationships. Are you on the same page in your relationship, do you understand each other’s expectations.
Disagreements – its OK; disagreements are a natural part of any relationship, but compromising and resolving disagreements fairly so that you both feel OK about it, is all part of a healthy relationship.
Boundaries – agreeing boundaries will help you to feel freer to do things you want. This includes, seeing your friends and doing those activities you enjoy. It’s healthy to spend time apart and will benefit your relationship too .
Respect – is about showing your partner that you respect their feelings, emotions, desires, and wants. It’s about offering support and encouragement, rather than putting each other down.
There are times when we are in a relationship that doesn’t make us feel good about ourselves. When the person we are with is really critical, or shouts and calls us names. Sometimes this leads to making demands or threats or always making you do what they want, this is not healthy and if you find yourself in this situation, then you may need some help.
Really worrying signs are if a partner is stopping you from seeing a certain person or group of people, demanding to know passwords to email or social networking sites, and checking in with you at all hours of the day (and night).
This doesn’t happen in those first exciting weeks, but may happen over time. Take a look at your relationship from time to time to check that you are both still enjoying being together and it’s still working.
